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Contact and About Us | Slot Bunny Casino NZ Support Team

Slot Bunny is a licensed online casino built for New Zealand players. Here is who we are, how we operate and how to reach our team.

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Who we are

Slot Bunny is an online casino operated by Keen Sage International Limited (registration number 92606, registered in Samoa). The brand is built for New Zealand players who want a clean, modern home for pokies, live dealer tables, crash games and NZD friendly banking.

Our team brings together experienced casino operators, product designers and customer support specialists. The shared goal is simple: build a casino that is fast, fair, easy to use and genuinely enjoyable for Kiwi players.

Licensing and regulation

Slot Bunny is licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros, under License No. ALSI-202505052-FI2. We have passed all regulatory compliance and are legally authorized to conduct gaming operations for any and all games of chance and wagering.

Our games run on certified random number generators audited by independent labs, our payment flows are protected by SSL encryption and our identity verification process meets industry standard anti money laundering and know your customer obligations.

Our promise to players

Every promotion we run is designed with clear terms, sensible wagering and no hidden traps. Where a bonus has a maximum cashout, a time window or a contributing games list, that information is shown before you opt in.

Withdrawals are processed quickly. Crypto cash outs typically clear within 15 minutes, e-wallets within hours and bank transfers in one to three business days. Our cashier shows minimums and maximums up front so there are no surprises.

Responsible gambling

We treat responsible gambling as a baseline rather than a feature. Every account includes deposit limits, loss limits, session timers, cooling off periods and self exclusion. Reductions take effect immediately and increases require a 24 hour cool down.

If gambling stops being fun for you or someone close to you, free confidential help is available 24/7 from the Gambling Helpline NZ on 0800 654 655.

Contacting us

The fastest way to reach our team is the in app live chat, available 24/7 with an average response time under two minutes. You can also email us through the contact form on this page and we aim to respond to all enquiries within 24 hours.

If you have a complaint, please tell us. We take complaints seriously and will work with you to resolve the issue. Where we cannot reach a resolution, you have the right to escalate to our regulator.

Press and partnerships

Press enquiries are welcome and should be sent through the contact form with PRESS in the subject line. We are happy to comment on industry topics and contribute to broader conversations about responsible gambling.

Partnership enquiries from media networks, payment providers and game studios are also welcome.

Address and entity

Slotbunny is owned and operated by Keen Sage International Limited, registration number 92606, registered in Samoa.

For any formal correspondence please request the registered address through the contact form and we will reply with the full details and the named contact for service.

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